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Terms & Conditions




  1. These are the only terms and conditions upon which we agree to contract with you and no alteration of these terms and conditions shall be valid unless previously agreed in writing.  
  2. We reserve the right to vary these terms and conditions at any time but, in respect to any agreements, the terms and conditions which apply shall be those which you accepted when the agreement was reached. 
  3. Any communication between us shall be by e-mail or first class post to our current e-mail or postal address (as given on this website at the time of such communication) or the e-mail or postal address given in your order form (or any new e-mail or postal address which you may have notified to us).When communicating with us via any other means (including telephone, or through other communications channels such as social media) we may ask that you confirm information via e-mail or first class post to maintain a written record of the situation.
  4. Any typographical, clerical or other error or omission in any sales literature, website based information, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part. Our employees or agents are not authorised to make any representations concerning the agreement unless confirmed by us in writing. In entering into the contract you acknowledge that you do not rely on, and waive any claim for breach of any such representations, which are not so confirmed. GNOC is not liable for any content created for us, or shared by us, from any third party (including brand ambassadors, outside notables, or influencers). No drawings, illustrations or descriptions or any other information submitted or contained in this website, catalogues or other advertising matter shall be deemed to form part of the contract but are for general information and guidance only. We shall be under no liability in respect of any defect in the ordered goods arising from any drawing, design or specification supplied by you. Information on this website may be incomplete, out of date, or inaccurate and may contain technical inaccuracies, or typographical errors. Information may be changed and updated without notice. GNOC may also make improvements and/or changes in the products described in this information at any time without notice. INFORMATION ON THIS WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ALL SUCH WARRANTIES ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. HOWEVER THIS WEBSITE IS INTENDED FOR USE BY U.K RESIDENTS ONLY.

General Conditions

  1. You must be 18 years or older, or at least the age of majority in the jurisdiction where you reside, or from which you use this service. By using our website you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. 
  1. The personal information provided by you at any stage of use of this website is guaranteed by you that it is true and accurate in all respects (including that you are not impersonating any other person or entity) and is as up to date as possible. If there are any changes to personal information supplied by you, or if any errors need correcting, you will inform us immediately via email or by calling our customer service team on the contact information provided on this website.
  1. No variation of this Agreement or these Conditions will be valid unless it is in writing and signed by, or on behalf of, each of the parties.
  2. When using GNOC 3PL services, or by using this website and associated brand communications channels, you may be asked for personal details in order for us to identify you, to process and ship orders, and for taking payment. We will treat all of this information, and any other personal data provided by you as confidential and only use it in line with our Privacy Policy, and broader Terms and Conditions. By using this website, and other brand communications channels, you consent to the processing of your information and guarantee that all information provided is accurate and up to date.
  1. It is your duty to ensure that your customers are aware of how their personal data will be used for our services.
  2. This website may only be used for lawful purposes and in a lawful manner, and by using it you are agreeing to comply with all applicable laws, statutes and regulations regarding the website and its use. You agree not to: Upload or transmit any viruses, Trojan horses, worms or anything else designed to interfere, interrupt or disrupt the normal operating efficiencies of a computer. Upload or transmit any material that is offensive, obscene or defamatory. Attempt to gain unauthorised access to our site, server, or any connected sites, servers or databases. Any such incidents would be a criminal offence and as such we would report any such breach to the relevant authorities, cooperating fully and disclosing any relevant information to them. In such a case your right to use our website would immediately cease.
  3. As per our Privacy Policy, any external and third party links included in this website, or shared on our communications channels are not guaranteed or verified by GNOC Ltd. Although we do everything we can to ensure we include only quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external links. Users should note that clicking on any third party or external links is done at their own risk, and website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. GNOC LTD makes no representations whatsoever about any other website which you may access through this one. When you access a website which does not belong to GNOC LTD, please understand that it is independent from GNOC LTD, and that GNOC LTD has no control over the contents of that website. In addition, a link to a non-GNOC LTD website does not mean that GNOC LTD endorses or accepts any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL GNOC LTD BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE OR ON ANY OTHER HYPER-LINKED WEBSITE INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF GNOC LTD IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  4. All contracts between the company and the customer and any claims relating to the goods shall be governed by the law of England and disputes dealt with exclusively by the English courts.

Acceptance of terms

  1. GNOC Ltd will provide its service with reasonable care and skill. In the absence of any written instruction or agreement, and with reasonable time given in advance, with sufficient detail, no particular precautions or special treatment need be taken or provided for the goods by GNOC or any sub-contractors, nor any expedited performance. 
  2. GNOC Ltd has a duty of care to the customer only, and not to any third party. Any advice given is for the customer only, and cannot be relied on by any other party. 

Fulfilment Services

  1. It is your responsibility to ensure that you have the necessary import licences or permits necessary for fulfilment of goods in all territories in which they are to be shipped, and their delivery to GNOC.
  2. The ordered goods will be delivered to the address as supplied by the customer on the original order, which must be within the United Kingdom.
  3. Ordered goods will normally be delivered within 72 hours of your order being shipped, goods are shipped 1 working day after order, unless otherwise notified to you by us. However, time for delivery shall not be of the essence and we shall not be liable for any delay in delivery. We use third party couriers to fulfill our deliveries, as such the circumstances of those deliveries are set by our partners and their standard practice.
  4. As standard, a delivery is considered as complete once the courier has delivered the items to the address. Couriers will not be liable to bring the items inside the premises. In the case of deliveries where the customer is not present, items may be left in a safe location and signed for by the courier, in these circumstances the items are considered delivered.
  5. Risk of damage to, or loss of, ordered goods shall pass to the customer at the time the goods leave our premises for delivery. If the customer fails to take delivery of the ordered goods or fails to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may store the ordered goods until actual delivery and charge you for the reasonable costs (including insurance) of storage. Where the ordered goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by us to deliver any one or more of the instalments in accordance with these terms and conditions or any claim by you in respect of any one or more instalments shall not entitle you to treat the contract as a whole as repudiated.
  6. By using our service, you confirm that at the time of delivery, the ordered goods will, subject as hereinafter provided, correspond with the description provided to your customers, will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994).

Storage Services

  1. List of goods that we can not accept, include but are not limited to: 
    1. Animals and wildlife products​
    2. Bootleg recordings
    3. Counterfeit currency and stamps
    4. Credit cards
    5. Drugs, and drug paraphernalia
    6. Firearms and ammunition (including replicas)
    7. Government identification, licences and uniforms
    8. Hazardous materials
    9. Human parts and remains
    10. Items encouraging illegal activity
    11. Items encouraging infringement, or enabling duplication of, copy protected material
    12. Lock-picking devices
    13. Offensive material
    14. Replica, counterfeit, and unauthorised copies
    15. Stolen property
    16. Stocks, bonds, securities, and related certificates
    17. Tobacco
    18. Weapons and knives
  1. When using GNOC services you confirm that you either own the goods, or have lawful possession and the right and authority to store them with GNOC Ltd, and to sell the goods to a third party.
  2. All products received by GNOC for storage and fulfilment services must not infringe on the intellectual property rights of any third party. 
  3. All products must be received with all required information in compliance with all laws, regulations, recognised standards, and good practice, as is necessary for the storage and fulfilment of the goods. By using GNOC services you confirm that all such information is true, correct, and complete; it is your responsibility to ensure that any changes to this information are kept up to date.
  4. Before GNOC Ltd assumes responsibility for any items, it is you shall inform GNOC in writing of any relevant matters, including any special precautions necessitated by the nature, size or shape, weight, condition or potential for deterioration of the goods and any statutory or other requirements relevant to the goods with which GNOC or others may need to comply, and will, promptly after invoicing, pay GNOC reasonable extra charges for complying
  5. All products must be received in the GNOC fulfilment centre securely and properly packed in compliance with all laws, regulations, recognised standards, and good practice, and that they and any related pallet, container, or other transport items, are in a condition to be safely handled, stored, and/or carried so as not to cause injury, damage, contamination, or deterioration (or possibility of such instances) to any person, premises, property, the environment, drains or watercourses, equipment, or any other items in any way. 
  6. It is your responsibility to provide instruction (in writing) on the order in which to pick the goods, including where sell or use by dates apply.


  1. Our charges are subject to VAT and may be increased by prior notice to you. This notice will be at seven days for any increase in inflationary costs such as fuel, and at least 21 days otherwise. If the customer does not agree to the increased cost they will notify us in writing, and will remove the goods from our storage and fulfilment warehouse within the 21 day notice period. If the goods are not removed within the 21 day notice period then the increased charges will apply. Any additional charges related to the removal of goods on our part will be charged at our standard rate.
  2. Demurrage and late arrival of container charges will be paid at our standard rate as agreed in the contract.
  3. Interest will be paid on money overdue to us for each calendar month during all or part of which it is overdue. The rate at which interest is set will be as agreed in the contract. 

Title, Risk or Loss, and Insurance

  1. Unless explicitly agreed otherwise, GNOC Ltd does not insure the goods; it is the responsibility of the customer to self-insure or make arrangements to cover the goods against al insurable risks to their full insurable value (including all duties and taxes). 
  2. In no case will the company be liable for any lost profit, income or savings, wasted expenditure, liquidated damages, or indirect or consequential loss suffered by anyone.