3PL Order Fulfilment Explained...

You may be wondering, what is order fulfilment? To put it simply, order fulfilment is the process of managing inventory, processing, and picking orders, then packing and shipping them to customers. It also involves handling and sorting any returns from customers. As a business, you want your order fulfilment process to run as smoothly as possible, as it has a knock-on effect on other aspects of your business, such as brand reputation and growth.

Order fulfilment can be made easy with 3PL, as your chosen partner can take over this process for you and leave you to focus on other aspects of your business. Here at GNOC, our order fulfilment process is straightforward and reliable. The process goes like this…

1. You create your brand and products

This part is totally down to you. Create your brand, product and online store and you can begin selling your items to your customers and building your brand.

2. Choose your 3PL and send your products directly to them

You can speak with GNOC here, and we can start to talk about all your business needs. Once we know exactly what you need from us, you can send out your stock and we can begin to hold it all at our 350,000 square foot warehouse.

3. Quality control over products

We will begin a quality check of your products and ensure they are being kept in the safest environment. Any extra measures that need to be taken will be discussed prior.

4. Integrate all your sales channels

We will then begin to integrate all your sales channels via our trusted platform, Mintsoft. This means we have all your data in one place, and you can continue to sell on any platform you wish. Whether you sell on Amazon, Etsy, TikTok, B&Q or Shopify, we can keep all your orders, stock levels and returns in one place.

5. The shopping begins!

When your customers start to shop at any of your online platforms, it will sync up to our systems and our helpful and reliable warehouse team will begin to pick this out for you.

6. Packed and labelled with care

Your order label will be printed by our logistics team and then packed carefully by our warehouse team. If your item needs extra care when being packed, this will be done so by our helpful team.

7. Item sent out

The item will then be sent out with our trusted couriers, who will deliver your parcel quickly and safely to your customers. A tracking number and email/ text will be sent to your customer updating them.

8. Happy customer

Your customer will receive your amazing item and be super happy! But, if for any reason they aren’t happy, they can follow your returns process and send the item back to us. The stock levels will be synced up and ready to be sent out to future customers.

It is so important that as a business you do prioritise your order fulfilment in order to increase customer satisfaction rates, gain long term loyalty, gain a good reputation, gain competitive advantages, and therefore grow more as a business. Order fulfilment has never been easier with GNOC, and we are here to help and support you through it all. Contact us today, or fill out our super easy requirements form, and one of our helpful team will get back to you as soon as possible to discuss the best options for you.